We warmly invite all international business leaders in our network — especially those working with the Brazilian and European markets — to join our open LinkedIn livestream.
Vitaliy Vasilyev, CEO & Co-founder of Yappi, will speak with an amazing professional — Roberta CF Lima, Head of Customer Operations at Snov.io. With a strong background in customer experience and retention strategies, she brings experience from South America, North America, and Western Europe.
They will share their experience and observations about current tendencies:
— How has working across different regions shaped your understanding of what “good service” means in
— What do companies truly expect from solution providers today, beyond the obvious “make things work”?
— What are the three most noticeable behavioral differences between European and Brazilian teams or companies?
— What is the most important indicator of high-quality service today: speed, personalization, proactiveness, or something else?
— How do you think the relationship between people and technology will evolve over the next two years, especially for Customer Operations teams?
The livestream will take place on LinkedIn. Just click Attend and join when it starts.
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